Privacy Policy for ADCB Excellency Concierge Mobile Application

Effective Date: 27/08/2025

ADCB Excellency Concierge (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the ADCB Excellency Concierge Mobile Application (“App”).

1. Information We Collect:

Personal Information

When you register or use our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Date of birth

Device and Usage Information

We may collect information about:

• Your device (model, OS version, unique identifiers)
• Your usage of the App (feature interactions, in-app activity)

Location Information (if applicable)

If you grant permission, we may collect your device’s location to enable location-based concierge services.

2. How We Use Your Information:

We use the collected data to:

• Deliver, manage, and improve our services
• Respond to your requests and provide customer support
• Send service updates and notifications
• Comply with legal obligations and detect misuse or fraud

3. Sharing of Information:

We do not sell your personal information. We may share data only with:

• Service providers supporting app functionality (e.g., hosting, support, analytics)
• Third parties, when required by law or to protect legal rights
• Authorized partners, when needed to fulfill concierge requests

4. Third-Party Services:

Our App may use third-party services such as:

• Google Firebase (analytics, crash reporting)

These third parties may collect data as governed by their own privacy policies.

5. Data Security:

We implement technical and organizational safeguards to protect your data from unauthorized access, misuse, or loss. However, no system is 100% secure.

6. Your Rights and Choices:

You may:

• Access, update, or delete your information by contacting us
• Opt-out of marketing communications through app settings
• Revoke app permissions (e.g., location access) via your device settings

7. Changes to This Privacy Policy:

We may update this Privacy Policy. Material changes will be communicated through the App or other appropriate channels.

8. Contact Us:

If you have questions or concerns about this policy, please contact us at:

ADCB Excellency Concierge
Email: peacockegyptoperations@peacock-concierge.com
Phone:+20 21265656>

By using the ADCB Excellency Concierge Mobile Application, you consent to the terms of this Privacy Policy.